Mobility & Lifestyle is privately owned by its founders Mr Jason Wittering and Mr Richard Smith. Since the business was founded through dedicated customer service and excellent choice the company has now grown into one of the largest independent mobility companies in the Midlands. The company is a serviced based company that has been built on its reputation for offering excellent service, Mobility & Lifestyle now have 8 outlets each with their own loyal customer database producing a combined active customer count of over 30,000! Mobility & Lifestyle only ever use their own staff for on going customer support, deliveries and installations. Every member of the team at Mobility & Lifestyle is trained to offer the best level of customer service, each member of the team have been assigned their own duties and portfolio of customers to enhance the relationship between the staff and the customers of Mobility & Lifestyle.
The team at Mobility & Lifestyle will then ensure that every customer leaves Mobility & Lifestyle safe in the knowledge that they have got the right goods or service to suit them. The most important thing to anyone at Mobility & Lifestyle is customer retention Jason Wittering said ” we know from experience that people will always buy from people, we build up long term relationships with all our customers as we understand how frustrating it can be when a customer has their independence restricted. In response to this we have built a company that will act on all customers requests with priority, if you need we do it”
Mobility & Lifestyle have seen tremendous growth year on year as a company, they have high street retail locations and each store is equipped with a generic range plan. The company is the only Mobility business in Midlands to trade as main dealers for both Pride and Electric Mobility (Rascal scooters) this status is also complemented by being awarded Elite Stockists by Cosyfeet footwear, Mobility & Lifestyle is one of biggest suppliers of Cosyfeet in England. The business model is simple and clear, logical store planning, fully trained staff and excellent after sales. Richard Smith added ” we have an infrastructure that allows to be flexible and supportive, we have a central storage facility backed by an internal delivery network meaning if it’s not in store then 10 times out of 10 we can get a stock item to the customer within 24 hours. Along with this we have established relationships with our key suppliers allowing us to offer better prices and priority service over other mobility companies. We have a policy of if we haven’t got it we can get it, we pride ourselves on the biggest choice at the best prices. ”
Mobility & Lifestyle are proving it is survival of the fittest and it is obvious that their no compromise service is what makes them different from others. Their modern approach towards retail is refreshing combined with their traditional values is what allows Mobility & Lifestyle to continue to grow. The company have more plans to open more retail outlets in 2019 as they embark upon phase three of their expansion programme. This is a company built by people that understand their demographic, they have a business strategy underwritten by service, choice and value. They are clearly doing business the way business should be done, the old fashioned way in a new style!